Aurora911, located in Arapahoe County (Colorado) and is staffed by public safety professionals who are trained to answer and triage 9-1-1 and non-emergency telephone calls, as well as dispatch police, fire, paramedic, and alternative response resources. Aurora911 dedicated professionals gather and analyze critical life-safety information from callers and send the information via computer to police, fire and or paramedic dispatchers who are responsible for coordinating the response of field responders.
Aurora911 was originally Aurora 911 Emergency Communications (Aurora Public Safety Communication Division) which was created in 2004 and a combined communications sections of the Aurora Fire Department and the Aurora Police Department and is no longer a division of the police department and now an independent department under the city of Aurora. The Executive team is led by Executive Director, Deputy Director of Operations, and Deputy Director of Administration and Education.
Aurora911 works in partnership with Aurora Fire Rescue, Aurora Open Space & Natural Resources (Park Ranger), Falck Rocky Mountain Ambulance, Aurora Police Department, Aurora Mobile Response Team, Information Technology, and other city departments to ensure the safety and quality of life for residents, businesses, and visitors in the City of Aurora.